Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes approximately 7 - 10 business days for all orders to arrive after the order is processed, processing is 1-3 days. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. After the order is placed a thank you note and notification of pending to ship is emailed. Once the order is shipped a tracking number is generated immediately emailed.
Q 4. Where can I place an order from?
A. Currently, you can place an order from the US, Canada, and other international locations.
Q 5. Is shipping really FREE?
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes approximately 7 - 10 business days for all orders to arrive after the order is processed, processing is 1-3 days. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. After the order is placed a thank you note and notification of pending to ship is emailed. Once the order is shipped a tracking number is generated immediately emailed.
Q 4. Where can I place an order from?
A. Currently, you can place an order from the US, Canada, and other international locations.
Q 5. Is shipping really FREE?
A. The standard shipping is $6.99. Shipping is free on $79 minimum purchase amount.
Q 6. Where is your company?
A. Our company is based in the United States of America. High quality suppliers in the USA and worldwide. We import some products and some products are in the US.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 10. Is the purchases on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe. We are also a certified Trusted Site.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
You do not have to pay customs. We only ship to US and Canada and other customs free countries.